Returns & Refunds

It’s ok to change your mind!

If you would like to cancel your order before it is dispatched, you must notify us immediately by email using info@embryoboardriders.com. We will cancel your order and issue you with a full refund.

If you would like to cancel your order after it has been dispatched, You must notify us by sending an e-mail to info@embryoboardriders.com within seven working days of the day you take delivery of the goods. You must then return the goods to us at the following address:

The Coach House
Dock Street
Penarth
Vale of Glamorgan
UK
CF64 2NS

You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to us. The full cost of returning the goods to us is your responsibility. When we receive the goods we will cancel your order and issue you with a full refund.

Returning items with a manufacturers warranty

Please let us know as soon as possible if the product develops a fault. Some products come with a manufacturer’s warranty (indicated, where appropriate, in the product description). In this case assistance will be provided by us in the form of spares, repair or replacement (determined by us, depending on the type of product and the nature of the fault). You must return the faulty Item to us for inspection at the address above. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to us. The full cost of returning the faulty item is initially your responsibility. We will refund this amount to you once we have received and inspected the item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

Flow Bodyboards
Flow bodyboards come with a 30 day warranty against manufacturing defects providing that the board has not been used. Due to the nature of flow bodyboarding and the stresses it puts on the board, we cannot offer any warranty once the board has been used.

Returning items without a manufacturers warranty

If an item sold by us without a manufacturer’s warranty develops a fault within six months of the date of purchase assistance will be provided by us in the form of spares, repair or replacement (determined by us, depending on the type of product and the nature of the fault). Let us know as soon as possible by sending an email to the address above, then return the faulty item to us for inspection at the postal address above. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to us. The full cost of returning the faulty item is initially your responsibility. We will refund this amount to you once we have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

For more detail please view section 6 of our Terms & Conditions.